Triton Management Group

  • Bilingual Customer Service Representative (Floater)

    Job Locations US-AL-Mobile
    Req No.
    2018-1661
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    Compensation is based on skill set, experience and education.

     

    At Always Money, we appreciate employees who are dedicated to providing excellent customer service. You will enjoy our approach to business that has made us number 1 with our customers for over 30 years.

     

    **We have several different locations in the Mobile area.**

     

     

    In addition to competitive hourly rates:

    • We have Group Medical, Dental and Vision Insurance 
    • We offer voluntary benefits such as STD, LTD and Life insurance

    • You will enjoy paid time off and Paid holidays

    • No nights and limited hours on Saturday!

     

     

    Responsibilities

    POSITION PURPOSE

    Customer service representatives will be the first point of contact for customers. Customer service representatives will respond to customer inquiries and problems by providing information or directing requests to others who can supply the necessary information or service.

     

    ACCOUNTABILITIES:

    • Ensure that each customer receives outstanding service by providing a friendly environment which includes greeting and acknowledging each customer, maintaining outstanding standards, solid product knowledge and all other components of customer service.
    • Aggressively find a way to create new loans while maintaining proper underwriting standards.
    • Understand customer needs and ability to pay back loans.
    • Control bad debt through 100% execution of Positive Collection Practices.
    • Assist with local store marketing initiatives.

    Qualifications

    • High school diploma or equivalent
    • Bilingual English/Spanish
    • Excellent communication skills
    • Excellent customer service skills
    • Computer literacy
    • 2 years of relevant experience
    • Experience in financial services environment, preferred
    • Must have a valid Driver’s License
    • 6 Months of Collection Experience
    • Must be 21 years of age or older

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