Triton Management Group

  • Chief Operations Officer

    Job Locations US-AL-Montgomery
    Req No.
    Regular Full-Time
  • Overview

    We are comprised of several affiliated operating corporations; “Always Money™”, “The Quik Pawn Shop” and Triton Management Group. We operate over 70 locations in the states of Alabama, South Carolina, and Mississippi. Our services include pawn loans, title loans, short-term cash advances, installment loans, check cashing and other related services.

    With over 35 years in business (our first store opened in 1978), we know that everyone has different needs and different resources and that’s why we offer a variety of loan products to ensure there’s one for everyone.

    We are actively involved in each of our communities. Sponsoring both national and local charities such as the Muscular Dystrophy Association, we strive to help make our communities better places to live for everyone.

    Our core purpose: To respectfully and professionally help our customers with their financial needs in life, while always protecting their privacy and dignity.


    The Chief Operations Officer (COO) will serve as the operational leader for Quik Pawn Shop and Always Money Finance. The incumbent plans, directs and oversees the operational processes and initiatives to ensure that the company delivers the highest quality customer experience while producing its budgeted EBITDA. The COO will serve as the operations execution partner to the CEO and will provide operational infrastructure and leadership to the team. The COO ensures that the company has the proper operational controls, administrative and reporting procedures and staffing in place to effectively grow the organization and to ensure quality delivery and operating efficiency.

    Duties and responsibilities

    • Drives the company’s operating capabilities to achieve and surpass growth, customer satisfaction and profitability objectives
    • Hold the team accountable to established benchmarks required to monitor and report key performance indicators
    • Drive organizations ongoing efforts to development and implement systems and best-in-class processes and procedures with the overall goal of operational excellence
    • Develop annual operating plan and provide forward looking guidance on risks associated with the company’s operational performance
    • Responsible for driving the company to achieve and surpass growth, profitability, cash flow and business goals and objectives
    • Continuously evaluates the operational infrastructure and management plans for continuous improvement of the company’s operating capabilities, while coaching individuals to maximize their professional and personal growth opportunities
    • Serves on the senior leadership team, providing input and leadership on decisions affecting the company’s future direction, supporting tactical initiatives, leading the implementation of strategic business plans and managing in-depth relationships with all members of the team
    • Appraises and evaluates the measurement and effectiveness of all internal processes, providing timely, accurate and complete business reports on the operating results and capabilities of the company
    • Collaborates with the management team to develop and implement plans for the processes as well as personnel to accommodate the growth objectives of the organization
    • Ensures that all operational activities are performed in compliance with all contractual and regulatory requirements
    • Provides overall, exemplary day-to-day leadership, focused on and emanating from the company’s core values
    • Assists, as directed, in evaluating and provisioning strategic business growth opportunities to enable the company to meet sales, growth and market share objectives


    • Bachelor’s degree in business or related field, with Masters’ degree preferred
    • Minimum 10 years of progressively responsible experience for a company or division of a significantly-sized corporation
    • Demonstrated ability to drive significant growth
    • Must have experience with a digital loan delivery platform
    • A proven track record of leadership and business acumen for a high-growth, similarly sized company
    • Experience working in a cohesive senior leadership team
    • Skilled in organizational development, personnel management, budget and resource development, and strategic planning
    • Exceptional verbal and written communication skills and ability to communicate effectively with all levels of the organization
    • Demonstrated ability to provide ethical leadership and inspire the actions of others
    • Sound strategic thinking skills to forecast two to five years into the future


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